Ace777 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, and safeguard your information with full integrity.
All data transmitted between your device and ace777's servers is protected by 256-bit SSL encryption — the highest security standard used in the banking and finance industry.
Ace777 has never and will never sell, rent, or disclose member personal data to third parties for marketing or any commercial gain.
As an ace777 member, you have the right to access, correct, or request the deletion of your personal data at any time through our support team.
Member data is stored in data centres protected by physical and digital access controls, regular backups, and round-the-clock security monitoring.
In the event of any security incident involving member data, ace777 will notify the affected members within the timeframe required by law.
The ace777 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — we manage your data in accordance with applicable legal provisions.
This Privacy Policy ("Policy") is issued by ace777 ("we", "Platform", or "ace777") and applies to all users and members who access or use the ace777 platform, including the website, mobile app, and all related services.
We understand that you trust us with your personal information when you register and use the ace777 platform. We take that trust seriously. This Policy clearly and transparently explains how we collect, use, store, and protect your data — without confusing language.
By using the ace777 platform, you agree to the data collection and usage practices described in this Policy. If you do not agree, please stop using the platform and contact us to request account deletion.
Ace777 only collects data that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Identity verification (KYC) & fraud prevention |
| Contact Information | Phone number, email address | Account communications & notifications |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device ID | Account security & fraud detection |
| Usage Data | Game history, betting records, login activity | Responsible gaming & internal audits |
| Communication Data | Support chat records, sent emails | Service improvement & complaint records |
Your data is collected through several channels: registration forms, the KYC process, in-platform activity, customer support communications, and automatically via cookie and analytics technologies.
The data we collect is used responsibly for the following purposes:
Ace777 does not use your data to make automated decisions that significantly affect you without human oversight, except in cases of fraud detection that require immediate action to protect your account.
Ace777 does not sell, lend, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your data:
Protecting your data is ace777's highest priority. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:
Ace777 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the ace777 platform after receiving a cookie notification is considered your consent.
In the course of its operations, ace777 may transfer your personal data to servers or facilities located outside Malaysia. Such transfers occur only when necessary to provide services to you and are subject to adequate safeguards.
All international data transfers are carried out by ensuring that the recipient country or organisation provides a level of data protection equivalent to or greater than that required by Malaysia's PDPA. We use Standard Contractual Clauses and data processing agreements to safeguard your rights.
Ace777 retains your personal data only for as long as it is needed for the stated purpose or as required by law. The following are our data retention guidelines:
Once the retention period has expired and there is no legal requirement to retain data further, your data will be securely deleted or anonymised in accordance with established procedures.
As an ace777 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your data under certain circumstances as provided by law.
Object to the processing of your data for direct marketing purposes or under certain circumstances.
Request your data in a structured, reusable format that can be transferred to another platform.
Request that we restrict the processing of your data while a dispute or investigation is being resolved.
To exercise any of the above rights, contact the ace777 customer support team via Live Chat or email. We will process your request within 30 business days.
The ace777 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have collected personal data from someone under the age of 18 without proper verification, we will take immediate steps to delete that data and close the relevant account. If you believe we may have inadvertently collected data from a minor, please contact us immediately.
Ace777 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.
When we make significant changes to this Policy, we will notify you via in-platform notification or email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated version of this Policy.
The date of the latest update is always displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the ace777 Data Protection Officer through the following channels:
For general questions about the platform, visit the FAQ us. For more information about your rights and responsibilities, refer to Terms and Conditions ace777.